3. PURPOSES FOR THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA

Generally (but not exclusively), Promises collects, uses and discloses your Personal Data for the purposes listed in this Clause 3. These purposes may subsist even in situations where your relationship with us has been terminated, suspended or altered in any way, for a reasonable period thereafter, including (without limitation), a period to enable us to enforce our rights under a contract with you or others, in respect of goods and/or services requested by you:

  1. If you are a prospective, current or former Client, we hold Personal Data for the following purposes:
    1. verifying your identity;

    2. performing obligations in the course of or in connection with our provision of the psychiatric, medical, psychotherapy, counselling,coaching, and other goods and/or services requested by you;

    3. administering medical, psychiatric, psychological, psychotherapy, coaching and care, including (without limitation) keeping patient case and procedure records, providing medication, ordering medical tests, reports and biological samples, and facilitating internet-based tele-consultations and correspondence with doctors);

    4. liaising with third party doctors, clinics, hospitals, medical testing laboratories, pharmacies and medical and psychiatric institutions, in relation to your medical and psychiatric care, including (without limitation) by providing them with access to your medical and psychiatric records;

    5. providing customer service and support, including (but not limited to) customer relationship management, responding​ to, handling, and processing queries, requests, applications, complaints, and feedback from you; processing your admissions, administering debt recovery and debt management; processing and settlement of bills; processing​ payments or credit transactions; facilitating,​ arranging and providing reminders of your appointments, medical and psychiatric examinations, screenings or checkups, contacting you regarding medical and psychiatric reports and results, providing follow-up calls, providing you with administrative support, and administering insurance coverage and processing insurance claims; 

    6. administering and processing your requests, including (without limitation) creating and maintaining profiles of our customers in our database for administrative purposes, such as tracking your attendance;

    7. personalising your experience at Promises, conducting market research, understanding and analysing customer behaviour, location, preferences and demographics, in order to improve our goods and services;

    8. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental or regulatory authority;

    9. transmitting to any unaffiliated third parties, including our third party service providers, contractors, sub-contractors and agents, and relevant governmental or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;

    10. where such disclosure is desirable or required for performing obligations in the course of, related to, or in connection with our provision of the goods and/or services requested by you; 

    11. if you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information through your Singapore telephone number(s), then, from time to time, Promises may contact you using such Singapore telephone number(s) (including voice calls, text, fax or other means) with information about our goods and services;

    12. with respect to particular goods or services or in your interactions with us, we may specifically notify you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise;

    13. with respect the use of cookies, web beacons, and similar technologies, and third party sites linked to our website, to: provide the goods and services; help improve our performance; or to provide you with extra data functionality. They may also be used to deliver content that is more relevant to you and your interests; or

    14. for the purposes which are reasonably related to the aforesaid.
  1. If you are a nominated caregiver or next-of-kin of a client, we hold Personal Data for the following purposes: 

  1. informing you of the client’s medical, psychiatric status and whereabouts; orpurposes which are reasonably related to the aforesaid.

  2. informing you of the client’s medical, psychiatric status and whereabouts; orpurposes which are reasonably related to the aforesaid.
  1. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by Promises, we hold Personal Data for the following purposes:
  1. assessing your organisation’s suitability as an external service provider or vendor for Promises;

  2. managing project tenders and quotations, processing orders or managing the supply of goods and services;

  3. creating and maintaining profiles of our service providers and vendors in our database;

  4. processing and payment of invoices and bills and providing receipts;

  5. facilities management; or

  6. purposes which are reasonably related to the aforesaid.
  1. If you submit an application to us as a candidate for employment or internships, we hold Personal Data for the following purposes:

  1. conducting interviews;

  2. processing your application, including (without limitation) pre-recruitment checks involving your qualifications and facilitating interviews;

  3. obtaining references and for background screening;

  4. assessing your suitability for the position applied for;
  1. enrolling successful candidates as our employees and facilitating human resource planning and management, including (without limitation) preparing letters of employment, name cards and building security access passes; and/or

  1. purposes which are reasonably related to the aforesaid.

  1. .If you are an employee of Promises, we hold Personal Data for the following purposes:

  1. providing remuneration and reimbursement, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation and recognising individuals for their services and conferring awards;

  2. staff orientation and entry processing;

  3. administrative and support processes relating to your employment, including (without limitations) management and termination, staff benefits, travel, manpower, business continuity and logistics management or support, processing expense claims and medical insurance applications, medical screenings and immunisations, leave administration, long-term incentive plans, training, learning and talent development, and planning and organising corporate events;

  4. providing you with tools and/or facilities to enable or facilitate the performance of your duties;

  5. facilitating professional accreditation and complying with compliance audits;

  6. compiling and publishing internal directories and emergency contact information for business continuity;

  7. managing corporate social responsibility projects;

  8. conducting analytics and research for human resource planning and management, and for us to review, develop, optimise and improve work-related practices, environment and productivity;

  9. ensuring that the administrative and business operations of Promises function in a secure, efficient and effective manner, including (without limitation) examining or monitoring any computer software and/or hardware installed within Promises premises, your work emails, teleconferences, and personal digital and storage devices;

  10. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities, including (without limitation) disclosures to regulatory bodies, conducting audit checks or surveillance and investigation;

  11. administering resignation or termination processes; and/or

  12. any other purposes reasonably related to the aforesaid.
  1. If you are a clinician, including (without limitation) a self-employed​ services contractor, at Promises, we hold Personal Data for the following purposes:
  1. facilitating professional accreditation and complying with compliance audits;

  2. facilitating disbursements of fees and reimbursement of expenses collected on your behalf;

  3. managing and providing you with tools, goods, services and/or

  4. facilities to enable or facilitate the performance of your duties;

  5. planning and organising events for clinicians;

  6. creating and maintaining profiles of our accredited clinicians in our system database;

  7. facilities management, including (without limitation) issuing visitor access passes and facilitating security clearance;

  8. taking or filming photographs and videos for publicity or marketing purposes, and featuring your photographs and/or testimonials in our articles and publicity materials; and/or

  9. any other purposes reasonably related to the aforesaid.