5. WITHDRAWING YOUR CONSENT

  1. The consent that you provide for the collection, use and disclosure of your Personal Data will remain valid unless it is withdrawn by you in a notice in writing, addressed and delivered to us. You may withdraw your consent and request for us to stop collecting, using or disclosing your Personal Data for any or all of the purposes listed above by submitting your request in writing, or through email to our Data Protection Officer, using the contact details provided in Clause 12 below.

  2. Upon receipt of your written request to withdraw your consent, we require five (5) business days upon receipt to process the same. We will then notify you of the outcome, after considering a number of factors, including (without limitation): (i) the provision of the goods and/or services requested by you; (ii) you or your family’s or another’s psychiatric, physical or medical health and wellbeing; (iii) financial consequences; and (iv) any legal consequences which may affect your rights and liabilities to us. If we are unable to respond to your request within five (5) business days, we will notify you and let you know the additional time we may need. 
  3. The nature and scope of your request may render us unable to continue providing our goods or services to you. In such circumstances, we shall notify you before completing the processing of your request. Should you then decide to cancel the withdrawal of your consent, you are required to inform us in writing and deliver it in the manner described in sub-clause 5.a. above.

  4. Withdrawing your consent may also result in the termination of any agreements or contracts with Promises, and your being in breach of your contractual obligations or undertakings. The legal rights and remedies in such events are expressly reserved.

  5. Withdrawing your consent does not affect our rights to continue to collect, use and disclose Personal Data, where such collection, use and disclose without consent is permitted or required under applicable laws, including (without limitation) the PDPA.
  6. You have a choice to withdraw your consent for receiving marketing or promotional materials or communications in writing, or through email to our Data Protection Officer using the contact details provided in Clause 12 below.
  1. Please be aware that once we receive written confirmation that you wish to withdraw your consent for marketing or promotional materials or communications, it may take up to thirty (30) calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period of time.
  2. Even if you withdraw your consent for the receipt of marketing or promotional materials and communications, we may still contact you for other purposes in relation to the goods and services that you have requested or purchased from Promises.